Contact Center Customer Experience Specialist - CMS - Dynamic Schedule

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

This role operates within a contact center environment with hours between 5:00 a.m. and 10:00 p.m. CT.

Team members are scheduled for dynamic hours

, with daily start and end times that vary based on business demand. Schedules are published with at least 3 weeks' advance notice, allowing time for planning. Evening and weekend shifts are included as part of a fair and equitable rotation.

Basic Qualifications

High school diploma or equivalent

Typically at least 18 months of customer service or related experience

Preferred Skills/Experience

Effective problem-solving and negotiation skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Proven time management skills and ability to multitask

Experience interacting positively with unsatisfied customers

Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Class Start Date:

July Class starts 7/6/2026

Training Schedule:

Training is typically 5 weeks (including on-the-job training) and will be Monday through Friday from 9:30 a.m. to 6:00 p.m. CT.

After completion of training, you will move into the following work schedule;

Work Schedule:

Dynamic, this position does not have the same shift every day. You will work hours within our operating window of 5:00 a.m. to 10:00 p.m. CT, with start and end times that may change from day to day. If you value predictability well in advance, but don't need the same hours daily, this schedule works well.

This is a

remote position

with preference for candidates residing near the following hubs and in the following states:

Phoenix/Tempe, AZ (preferred)

Milwaukee, WI

Twin Cities, MN

St. Louis, MO

Location expectations

This role is designated as U.S. home-based remote.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our

disability accommodations for applicants

.