Business Resilience Associate

About Griffin Hi, we’re Griffin. We’re a fully regulated UK bank that powers the accounts and payments offerings of product-led fintechs and platforms like Uber, Yonder, Prosper, and Sidekick. By doing the heavy lifting behind the scenes, our customers can focus on what they do best - delivering amazing customer experiences. We’ve grown rapidly since our launch in 2024, and today provide the banking backbone behind products in remittance, payroll, wealth, insurance, proptech, payments, neobanking and more. We’re moving into card issuing, stablecoin infrastructure, and agentic finance next as we continue to support the next generation of product-led companies. Learn more about what we do Our culture We believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments and have done our best to create such an environment at Griffin. People who thrive here don’t require much hand-holding, and go out of their way to figure out how to contribute in the most valuable way possible. We've been remote-first since we were established in 2017 and we remain so today. Work here is asynchronous and fully flexible - because we want to be a part of your life in a way that helps you to get the most out of both your work and home life. We understand that our culture and ways of working aren’t for everyone, and we’re very intentional about our hiring process as a result. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified. Our strong culture has helped us to remain a mission-driven company as we have scaled, and gives our people a clear, explicit operating framework and the space to focus on delivering real value for our customers. Learn more about our culture. The team Our Operational Resilience team sits at the intersection of risk, technology, and operations, making sure Griffin can protect its customers no matter what. We work closely with teams across the business, from deep technical specialists to senior leadership, helping Griffin understand its resilience posture and continuously strengthen it. We're not here to tick compliance boxes. We want to build a resilience programme we’re genuinely proud of. The opportunity We're building out our business resilience capabilities and this role sits right at the heart of that. Reporting to Rebecca, our Operational Resilience Manager, you'll own our supplier management framework, lead scenario testing, and help stand up our first-line controls assurance programme. You'll work across the whole of Griffin, partnering with operations, technology, and senior leadership, and your work will directly shape how resilient we are as a bank. This is a broad, high-impact role for someone who wants to help define what excellence looks like, not just maintain what already exists. What success looks like In your first 6 months, you'll have built meaningful relationships across Griffin - especially within our engineering and operations teams - and become a trusted voice on resilience across the business. Our material supplier mapping will be much deeper to help us better understand downstream dependencies. By 12 months, you'll be the go-to person for supplier management. You will have helped to design and run at least one major scenario test as part of our integrated resilience test plan and you'll have played a central role in getting our first-line controls assurance programme off the ground. To Do This You’ll Own Our supplier management framework, deepening supply chain mapping, monitoring supplier performance, and strengthening our resilience by understanding our most critical third-party relationships Supplier failure scenario tests, designing, coordinating and helping to run exercises across the business that allow us to answer the question "how resilient are we?" Supporting development of our first-line controls assurance programme (line 1.5), helping to build the infrastructure that keeps our risk and control environment robust Embedding our resilience culture across Griffin, working in close partnership with operations and technology teams to make resilience a shared responsibility Keeping pace with our regulatory environment, ensuring our programme remains aligned with PRA/FCA requirements on operational resilience and supplier management Contributing to the continuous improvement of our operational resilience programme as Griffin grows and the regulatory landscape evolves We expect you to shape this role This description reflects what we need today. How you achieve these outcomes, where you focus your energy, how this role evolves - that's for you to define as you learn what our customers need and where our technical gaps are. Your background To ensure this, we're looking for people who have: Experience working in a regulated financial services environment, with a strong understanding of how banks and financial institutions operate Familiarity with PRA/FCA regulations on operational