Service Manager – SCADA & Industrial IT - Stockholm
SwedenCompetitive0 applicants
About this role
We are looking for a Service Manager to support the delivery and coordination of SCADA-related services within an industrial production environment. The role is focused on maintaining stable service operations, supporting production activities, and coordinating efforts across multiple teams and stakeholders.
In this position, you will ensure service delivery meets agreed SLAs and quality standards while serving as a central link between technical teams and business stakeholders. You will also contribute to the continuous improvement and development of service management processes within the organization.
Responsibilities
- Manage the end-to-end delivery of SCADA services, ensuring SLA and quality targets are achieved.
- Act as a liaison between internal teams and relevant stakeholders.
- Support production-related requests on existing production lines.
- Coordinate upgrades and changes together with Production and Maintenance teams.
- Foster collaboration between Project Managers and stakeholders.
- Coordinate and support server infrastructure related to production environments.
- Conduct service reviews and reporting activities.
- Monitor KPIs and ensure SLA compliance.
- Coordinate cross-functional teams in resolving service-related issues.
- Serve as an escalation point for incidents and service interruptions.
- Collaborate with management teams regarding incidents and operational issues.
- Support problem management activities alongside other Service Managers.
- Review and follow up on change management records and approvals.
- Ensure documentation is validated and service readiness requirements are fulfilled.
Requirements
- Previous experience in service delivery, service management, or a similar role.
- Understanding of SCADA systems or industrial IT environments.
- Experience with incident, problem, and change management processes.
- Ability to coordinate multiple stakeholders and cross-functional teams.
- Experience working with KPIs, SLAs, and service p