ServiceNow Implementation Project Manager
About this role
About the Company
At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development.
About the Role
About Avaron AB
At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will take end-to-end ownership of a greenfield ServiceNow implementation in a complex IT environment. This is a hands-on project leadership role where you drive the full journey from charter and governance to testing, deployment, hypercare, and final handover. You will work across business and IT, bringing structure to scope, timeline, budget, resources, and stakeholder alignment while helping shape a new ServiceNow instance from the ground up. The role combines delivery leadership, platform understanding, and strong communication with both executive stakeholders and technical teams. You will coordinate architects, analysts, QA, support teams, subject matter experts, and external implementation partners to keep the program moving in the right direction. It is a great opportunity if you enjoy leading complex platform implementations where you can influence both delivery and long-term ways of working. Job DescriptionYou will define the project charter, scope, work breakdown structure, schedule, budget, and resource plan for a new ServiceNow implementation. You will establish governance, decision forums, milestone tracking, and change control across discovery, design, build, test, training, deployment, and post-go-live support. You will align the project with IT strategy, service desk transformation goals, and relevant compliance needs such as ITIL, SOX, and GDPR. You will lead cross-functional delivery across technical architects, business analysts, QA, IT support, end-user SMEs, and external ServiceNow partners. You will manage resource allocation, priorities, workload, and follow-up to keep delivery on tra