Associate Director, U.S. Vaccines Public Sector Customer Manager

About this role

Responsibilities

• Contracting & Customer Management
• Lead the design & execution of CDC contracting including the addition of launch products.
• Evaluate and update strategy and adjust segments in the public sector for performance of current and future contracts.
• Work with sales teams and customers to ensure appropriate compliance with the terms and conditions of our contracts.
• Collaborate with manufacturing and distribution teams to ensure internal contract compliance.
• Collaborate cross functionally to design tactics to support account management and execution activities.
• Respond to State & Municipal contracting requests
• Data & Analytics
• Manage the collection, evaluation, and utilization of public sector data to drive decision making
• Partner with Marketing, DHH, and Field Sales to create insights from data.
• Use data to drive the prioritization of public sector and execution with customers.
• Leadership Excellence
• Develop strong relationships across key stakeholders
• Serve as subject matter expert and a key source of information concerning CDC, DoD, and VA segments including sales potential, trends, customer needs and the competitive environment
• Ability to work as part of a matrixed team, while also being able to lead without authority as appropriate.
• Embrace new ways of working including Agile, collaboration technologies, and embed analytics into decision making
• Model positive mindset and behavior for others, and serve as a champion for diversity and inclusion
• The position is based in Upper Gwynedd, PA. (hybrid) or Remote
• Basic Qualifications:
• Bachelor’s degree required; MBA or advanced degree preferred.
• Minimum of 5 years local, regional, and/or global commercial or equivalent functions including strategy development, marketing, sales, project management, commercial operations, or market access (or equivalent roles)
• Demonstrated leadership/management across diverse stakeholders, including those without direct reporting relationship
• Strong negotiation and problem-solving skills
• Strategic Thinking: Proven ability to analyze complex data and create clear customer centric strategies.
• Exceptional communicator with strong verbal, written and presentation skills
• Strong organizational and project management skills
• Preferred Experience and Skills:
• Leadership and Impact: Proven track record of high-performance and driving business results.
• Experience in vaccine market or implementing contracts/ pricing programs for vaccines.
• Innovative Thinking: Demonstrated ability to leverage innovation to drive results.
• Challenging Status Quo:  Ability to push past internal obstacles to drive initiatives forward
• Understands policy landscape.
• Required Skills:
• Account Management, Brand Marketing, Business Management, Complex Data Analysis, Contract Compliance, Contract Management, Customer Experience Optimization, Customer Management, Data Analytics, Direct Marketing, Driving Sales, Financial Management, Global Market, Market Development, Marketing Program Management, Market Research, Omnichannel Strategy, Pricing Strategies, Product Launch Support, Product Management, Project Management, Strategic Planning, Strategic Thinking, Strategy Development
• Preferred Skills:
• Decision Making, Leadership, Problem Solving
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• US and Puerto Rico Residents Only:
• Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please
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• if you need an accommodation during the application or hiring process.
• As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected
• characteristics.  As
• a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
• EEOC Know Your Rights
• EEOC GINA Supplement​
• We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
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• U.S. Hybrid Work Model
• Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a
• collective-bargaining
• agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.