Global Application Support Scientist
TurkuCompetitive0 applicants
About this role
Revvity | About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Find your future at Revvity.
About the Job:
We are now looking to welcome a new Global Application Support Scientist for mass spectrometry to join our team in Turku. The Global Application Support Team consists of top professionals providing high-level technical and scientific support to our customers globally.
Responsibilities
- Responding to customer or field personnel enquiries regarding the Reproductive Health mass spectrometry products and related applications or their use, including troubleshooting, data analysis and technical guidance
- Product and application training of customers, field application scientists, sales, distributors and service personnel
- Site visits for higher level troubleshooting and training
- Participating in New Product Development projects by bringing the voice of customer in the projects and by conducting evaluations for new products
- Support launch of NPI's
- Maintaining support and training laboratories and instruments
- Taking part in annual post marketing surveillance of mass spectrometry products, software, and instruments
- Participating in expert roles and collaborating with other internal functions, such as quality, R&D, business and manufacturing
Requirements
- Master's or PhD degree in Biochemistry, Chemistry or Biology
- Experience in a similar role
- 3-5 years of hands-on experience with mass spectrometry systems (triple quadruple)
- A strong understanding of small molecule LC-MSMS workflows, experience with clinical applications of mass spectrometry
- Experience in customer relationships
- Customer focused pr