IT Operations Engineer

, United Kingdom

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

April 30, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

What’s the role

The IT Operations Engineer is accountable for the provisioning and maintenance of access to the IT applications and for supporting controls management within the Treasury IT portfolio. The role also supports the Senior IT Operations Lead in service management.

What you’ll be doing

You will be part of the Treasury Operations team within GF Finance, Data & Reporting SOM. The Treasury landscape consists of 10+ Super Prime & Prime business critical applications which manages Shell’s Cash position day in. You will be responsible for the following:

Provision and maintain access to the applications you are responsible for in compliance with SOX and IT control requirements

Liaise with the relevant parties involved in the assess management process to ensure processes and tooling are fit for purpose

Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection

Assist the compliance specialist in addressing audit queries related to assess management and controls execution

Assist the senior operations in managing services provided by our supplier’s, ensuring performance is maintained at the contracted levels

Close working with Managed Service teams supporting our applications, at times driving their deliverables and quality of work

Virtual working in a global environment with culturally diverse teams. Managing multiple delivery priorities and multiple demand requests

High degree of application and landscape complexity

Works across many organizational boundaries (within and across support organizations, incl. the supplier)

Interacts with demanding and professional senior business and IT stakeholders in Finance

What you bring

ITIL certification

Working knowledge of incident, problem, and change management

Strong understanding of IT controls and compliance requirements

Proven experience in supplier/vendor management

Hands-on experience in user access management

Strong process orientation and process management capabilities

Self-starter with strong analytical skills and high attention to detail

Excellent stakeholder management, interpersonal, communication, and negotiation skills

Able to manage multiple concurrent tasks, prioritize effectively, and work under pressure with tight deadlines

Demonstrated ability to handle conflict and ambiguity while working across complex organizational and business boundaries

Capable of taking end‑to‑end accountability with minimal supervision and clearly conveying technical issues to all levels

Ability to work under pressure with tight deadlines