Marine Logistics Service Coordinator
About this role
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
We have a great opportunity as a
Logistics Service Coordinator – Marine
in the, located in
Terneuzen, the Netherlands.
In this role, you provide day-to-day logistics support and expertise, including arranging transport, managing logistics issues, and resolving shipment execution exceptions within the material flow process. Applies full proficiency in technical logistics processes and procedures, developed through job-related training and substantial on-the-job experience, to handle a broad range of assignments.
You resolve non‑routine operational and analytical issues by applying established practices, work closely with cross‑functional teams, and take full ownership of your assigned scope, consistently striving for an efficient end‑to‑end supply chain. In addition, you utilise SAP and logistics systems with a high level of proficiency and manage complex stakeholder inter
actions, both internally and externally, ensuring clear, timely, and transparent communication.
Responsibilities
- Responsible for operational accuracy in Bulk Marine logistics systems (vessel nominations, voyage execution, documentation, new requests) aligned with physical execution and contractual terms.
- Operational efficiency within your assigned logistics scope, taking ownership of end‑to‑end execution and continuously optimizing material flows to achieve an effective and resilient supply chain.
- Proactively identify operational, commercial and execution risks (e.g. berth constraints or laycan slippage) and initiate preventive- or mitigation actions.
- Act as an interface between internal stakeholders (business planning, sites, quality, procurement) and external parties (vessel owners, terminals, brokers, SGS), ensuring that all Bulk Marine requirements—such as loading windows, technical specifications, safety standards, and documentation—are accurately understood, coordinated, and executed.
- Demonstrates understanding of the P&L for their assigned scope and considers financial impact when executing logistics activities and resolving operational issues.
- Responsible for demurrage claim handling and rebill opportunities
- Participates in tracking of key performance indicators and other metrics
- Contribute to continuous improvement and team effectiveness, sharing knowledge, and improving work practices where needed.
Requirements
- You have an MBO-4 and/or an Associate Degree
- The critical competencies required for success are: understanding customer needs, teamwork and collaboration, taking initiative, time management, attention to details and multiple tasks, interpersonal effectiveness, communication, technical proficiency in use of computer applications. Excel knowledge, ECC navigation.
- Your Skills
- Communication - Clearly and proactively communication with logistics service providers and internal stakeholders to coordinate logistics activities, provide shipment updates, manage exceptions, and support a high‑quality customer experience.
- Supply Chain & Logistics Operations - Supports daily logistics execution by coordinating transport, monitoring shipments, and resolving operational challenges to ensure on‑time, cost‑effective delivery.
- Proactive Problem Solving - Anticipates and resolves logistics issues early, taking ownership and be solution driven to keep deliveries on track.
- Detail-Oriented - Demonstrates strong attention to detail when managing logistics data. Ensures accurate logistics data, documentation, and system entries to support reliable and compliant shipment execution.
- Prioritization - Prioritizes shipments and tasks based on urgency, business requirements, and customer impact to ensure smooth and timely logistics execution.
- Additional notes
- There is no relocation/visa supported for this role
- Benefits – What Dow offers you
- We invest in you.
- Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
- Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
- Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com . As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com .