Technical Support Specialist, Virta, Helsinki

We are now looking for a solution-oriented Technical Support Specialist to join Virta's growing international team in Ruoholahti, Helsinki! In this trilingual (Finnish, Swedish, English) technical role, you will not only solve technical puzzles but also develop industry-wide processes from a front-row seat. Do you want to leave your mark on the e-mobility and charging business revolution and build a more sustainable tomorrow? Read more below and apply now! ⚡️🔋

About the role

Virta is a pioneer in the electric vehicle charging business, enabling charging at over 500,000 stations in more than 60 countries.

As a Technical Support Specialist, you will support customers with technical questions related to EV charging products and services. You will work closely with B2B and B2C customers as well as internal product, sales, and technical teams, constantly improving the customer experience in the rapidly growing e-mobility industry.

This role is an excellent fit for a customer service or IT professional who already has technical experience, for example, from Contact Center work, ticketing, and multi-channel, multilingual communication. You understand the nature of technical support work and want to grow in one of the world's fastest-developing industries.

The team currently includes two colleagues in Sweden, and we are now looking for the first specialist for this role in Finland! You will work closely with professionals in both the Finnish and Swedish offices, which is why we expect you to have fluent Swedish skills in addition to Finnish and English.

Why Virta?

Significance: You get to do work that has a real impact on sustainability, energy systems, and customer experience.

Work Environment: You will work with industry-leading technology as part of a passionate, international team.

Flexibility: A full-time (37.5 h/week) permanent contract with a flexible hybrid model. You can work 3 days a week remotely and 2 days at the office in Ruoholahti, Helsinki (Energiakat