Underwriting Support
About this role
Join us as an Underwriting Support to take your career to the next level with a global market leader.
Make your mark in Business Operations
AIG UK Underwriting Business Operations is an exciting and dynamic business area at AIG. The Underwriting Business Operations team is the intersection between our underwriting activity and the servicing of our business, ensuring we are delivering our promises to our brokers and clients.
The team prioritises building strong relationships throughout the organisation to provide the best outcome for our internal and external partners.
How You Will Make An Impact
This is a fantastic role for someone who is looking to develop their career within Insurance and gain exposure to Underwriting and Operations. We offer excellent training opportunities, as well as the opportunity to gain a CII qualification.
Some of the key responsibilities include:
Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach
Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
Handling mid-term adjustments within agreed authority
Supporting the Technical Underwriters on more complex and/or non-standard cases within agreed authority.
Recognise and convert opportunities to introduce other AIG products to existing customers.
Consistently achieve individual performance targets
Effectively liaise with appropriate representatives of other departments to resolve customer enquiries.
Practice customer care by providing accurate information to customers at all times.
Ensure excellent product and system knowledge is maintained.
Ensure all relevant systems are updated accurately and in a timely manner
What You'll Need To Succeed
Excellent customer service and administrative skills, ideally within an office environment
A proactive team player
Demonstrates drive and a can-do attitude with the ability to adapt to change
Excellent written and verbal communication skills
Attention to detail with the ability to prioritise work and meet deadlines