Technical Services Engineer, German-speaking (fluent level)

Axis now has a job opening for a permanent role in the Technical Services team, and we are eager to find a German- (fluent level) and English-speaking Technical Services Engineer.

Take a look at your future team behind the scenes by clicking/pasting this link:

https://youtu.be/7IhTip6pfMA

At your disposal, you will have senior Technical Services Engineers, a team of Product Specialists and all your other Technical Services colleagues that are able to provide product-specific assistance and general help in the role. You will be a part of a diverse team of around 50 people.

This position is located in Lund, the southern part of Sweden, in close proximity to both Malmö and Copenhagen.

We offer great benefits, like breakfast every day, classic "Swedish Fika" on Fridays, physical training grants, insurance and an extensive onboarding program.

What you will do as a Technical Services Engineer:

Provide profound technical support to our partners and customers in the German-speaking market.

Communicate with customers through a web-based ticketing system, telephone support and chat system.

Continuously grow your knowledge within the ever-expanding Axis product portfolio.

You have a lab with our product portfolio and supportive colleagues that allows you to dig deeper into complex scenarios and solutions in the back end.

Your primary responsibilities will be:

Provide "first-call-resolution" wherever possible and have ownership of customer inquiries through fulfilment.

Assist with product system navigation, first-time installation guidance etc.

Ask customers targeted questions to understand the root cause of the problem quickly.

Concisely and effectively answer customer service inquiries.

Diagnose and troubleshoot problems related to both software and hardware.

Who are we looking for?

Working as a Technical Services Engineer requires good communication and problem-solving skills. We believe that being energetic and self-sufficient is impo