Merchant Operations Associate - Merchant Experience
About this role
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Responsibilities
- Create, update, and maintain menus for merchant partners
- Ensure menu content is accurate and meets quality standards
- Support and troubleshoot issues related to equipment and tools
- Guide merchants on how to use self-service tools
- Work with internal teams to solve issues and improve processes
- Help identify recurring problems and suggest improvements
- 2+ years of experience in support, operations, or similar roles
- Strong attention to detail and structured way of working
- Comfortable using different systems and tools
- Good problem-solving skills
- Clear communication skills, both written and spoken
Requirements
- Fluent in Danish and English
- Experience with CRM or ticketing tools
- Basic Excel or Google Sheets skills
- Background in food, hospitality, or marketplaces
- Additional languages (e.g. Arabic, Turkish, Persian)
- 😎 Cool office in Copenhagen near public transport. Flexible working environment.
- 💻 MacBook, iPhone and company-paid subscription plan
- 🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
- 🩹 Health insurance
- 🧑🤝🧑 Social gatherings
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Role As a Merchant Operations Associate, you’ll help improve the day-to-day experience for our merchant partners. Your main focus will be keeping menus accurate and up to date, and supporting merchants with any issues related to equipment or content. You’ll work closely with internal teams to solve problems quickly and make sure everything runs smoothly on the platform. You’ll also help spot recurring issues and suggest simple improvements. This role is well suited for someone with 2+ years of support or contact centre experience who is comfortable responding fast, handling large data sets, operational complexity, spotting patterns, and driving improvements across workflows. What you’ll be doing Create, update, and maintain menus for merchant partners Ensure menu content is accurate and meets quality standards Support and troubleshoot issues related to equipment and tools Guide merchants on how to use self-service tools Work with internal teams to solve issues and improve processes Help identify recurring problems and suggest improvements Our humble expectations 2+ years of experience in support, operations, or similar roles Strong attention to detail and structured way of working Comfortable using different systems and tools Good problem-solving skills Clear communication skills, both written and spoken Fluent in Danish and English Nice to haves: Experience with CRM or ticketing tools Basic Excel or Google Sheets skills Background in food, hospitality, or marketplaces Additional languages (e.g. Arabic, Turkish, Persian)