Customer Quality Manager

Me ABB:llä autamme teollisuutta toimimaan kevyemmin ja puhtaammin - ja jokainen työntekijämme on mukana mahdollistamassa sitä. Tarjoamme sinulle mahdollisuuden näyttää tietä, tuemme sinua kasvussa ja voit olla ylpeä vaikutuksesta, jota luomme yhdessä. Liity meihin ja auta pyörittämään voimia, jotka pyörittävät maailmaa.

Tämä positio raportoi:

Continuous Improvement Manager

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Your Role and Responsibilities

We are now looking for a new Customer Quality Manager to join our team at ABB Oy, Smart Power in Vaasa. As a Customer Quality Manager you will have a central role in shaping the organization's quality strategy and its execution. Your main focus will be on leading and developing a team of professionals responsible for customer complaint handling, to ensure that supplied products meet quality requirements. In addition, you will be responsible for planning and conducting customer audits, acting as the main quality interface towards customers, and ensuring compliance with agreed quality standards. In this position, you play a key role in the quality processes of the world's leading automated low-voltage switch factory.

The work model for the role is: hybrid

You will be mainly accountable for:

Maintaining and improving complaint processing procedures

Ensuring, together with the team, that the factory's manufacturing processes meet top‑class quality standards to secure customer satisfaction

Acting as the key quality interface in customer business reviews and audits as well as planning and executing internal audits

Providing coaching and support to quality assurance representatives

Monitoring and reporting quality KPIs and targets, tracking trends and making recommendations for continuous improvement

Facilitating root cause analysis and corrective actions

Qualifications for the Role

Master's or Bachelor's degree in Electrical Engineering or a related technical field

Minimum 5 years of experience in quality-related positions from an industrial environment

Ability t