PI Omnichannel Solution Architect - Pharma Medicines GPS
About this role
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Senior Solution Architect will design business-driven, standards-based, and future-ready solutions to enable Roche’s omnichannel orchestration capabilities. This role focuses on building and scaling an integrated ecosystem leveraging Adobe Experience Platform (RT-CDP, AJO, CJA), ensuring alignment with enterprise architecture, data strategy, and governance standards.
You will operate within a complex, multi-solution environment, driving the architecture vision across data, platforms, and activation use cases. The role requires balancing current delivery needs with long-term scalability, while ensuring robust handling of non-functional requirements (NFRs), data privacy, and system performance.
Description of the area
Job Responsibilities
Architecture & Design
Define end-to-end omnichannel architecture aligned with business and enterprise standards
Establish data models, identity frameworks, and integration patterns
Manage NFRs (performance, scalability, security, compliance)
Data & Integration
Integrate CRM, MDM, consent, and web/app event data
Enable unified customer profiles and audience segmentation
Ensure data quality, governance, and privacy compliance
Platform (Adobe Stack)
Architect and guide implementation of RT-CDP, AJO, and CJA
Enable real-time segmentation, journey orchestration, and activation
Ensure seamless integration with enterprise systems
Real-time & Orchestration
Design event-driven and streaming architectures
Enable multi-channel activation (email, paid media, others)
Establish reusable audience and journey frameworks
Strategy & Delivery
Define architecture roadmap and support delivery across use cases
Identify risks, dependencies, and optimization opportunities
Drive adoption of best practices, patterns, and new technologies
Stakeholder Management
Collaborate across business, product, and tech teams
Communicate complex concepts clearly and drive alignment
Requirements
- Proven experience in solution architecture within data and martech ecosystems
- Experience with CDPs and omnichannel platforms (Adobe preferred)
- Experience working in global, cross-functional teams
- Certifications on Adobe stack - (AJO, CJA and RT-CDP)
- Technical Skills
- Strong understanding of:
- Customer data platforms, identity resolution, segmentation
- Event-driven / streaming architectures
- Integration with CRM, MDM, consent systems
- Experience with APIs, cloud data platforms, and data governance concepts (GDPR)
- What Success Looks Like
- Scalable omnichannel architecture aligned with enterprise standards
- Reliable data foundation enabling unified profiles and segmentation
- Real-time orchestration and activation across channels
- Measurable business impact through improved customer engagement
- Strong stakeholder alignment through clear communication and effective translation of complex concepts into business value
- Ability to influence and drive adoption of architectural decisions across cross-functional teams
About Roche
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.