IT Service Owner Customer Portal

Do you thrive on driving digital transformation and creating seamless user experiences? Here’s your chance to take ownership of a key IT service that shapes how our customers interact with us.

Why Sandvik?

You join a global team committed to innovation and collaboration, where your ideas truly make an impact. Here, you get to:

Be part of a large-scale digital transformation journey.

Work with cutting-edge solutions in a global environment.

Collaborate with passionate experts across IT and business.

Your mission

You take the lead in managing and developing our Customer Portal IT service, ensuring it delivers value and reliability. Acting as the main point of contact for all portal-related IT topics, you work closely with stakeholders across the organization to align roadmaps and drive improvements.

What you’ll do:

Own the full lifecycle of the Customer Portal IT service and related applications.

Coordinate stakeholders, internal teams, and suppliers to ensure reliable delivery and meet agreed SLAs.

Manage IT service budgets, forecasts, and performance reporting.

Drive continuous improvement, governance, and compliance with security and application standards.

Location

The role is based at our sites in Stockholm (World Trade Center) or Tampere.

Your profile

You have a background in IT or business administration and solid experience in leading IT services in a Service Owner or Service Manager role. You’re comfortable managing budgets, contracts, and suppliers, and you know your way around information security and roadmap planning. Experience with application management and development in an agile setup is a big plus.

You also bring:

Strong understanding of IT service management principles, preferably ITIL.

Skills in financial planning, forecasting, and contract management.

Ability to lead teams and coordinate with multiple stakeholders.

Fluency in English, both written and spoken.

You’re a natural communicator who builds trust easily and keeps things organi