Account Manager
EspooCompetitiveHybrid0 applicants
About this role
Are you commercially driven and enjoy working with customers, building long-term relationships, and turning opportunities into results? You’re also motivated to truly understand a complex SaaS product and stay on top of how it evolves. Join one of Europe’s leading HR tech companies, Sympa, and help us drive customer success across the Nordics.
Type: Full-time, permanent
Responsibilities
- Develop deep expertise in the Sympa platform and use that knowledge to provide practical, actionable advice to customers
- Own and manage relationships with your own portfolio of customers, acting as their primary point of contact
- Proactively engage with customers to ensure they get the most value from Sympa’s solutions
- Drive customer satisfaction, retention, and advocacy through continuous relationship development
Requirements
- Identify and act on opportunities to expand accounts through upselling and cross-selling
- Build strong relationships across customer organizations, including senior stakeholders and decision-makers
- Act as a trusted advisor by unders