IT Support Technician
About this role
<p><strong>Want to be a part of a company that’s making a difference?</strong></p><p>We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver<strong> </strong>solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.</p><p>🌍 <strong>Impact:</strong> A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.</p><p>💡 <strong>Innovation: </strong>Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.</p><p>📈 <strong>Growth: </strong>Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.</p><p><strong>We're on a mission to protect people and the planet </strong>by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.</p><p><a target="_blank" href="https://www.ecoonline.com/careers/">Our culture code</a>, a set of principles that underpins our values, is our commitment to each other and working better together.</p><p><strong>Join EcoOnline and be part of a mission dedicated to driving positive change.</strong> Read on to learn more about the opportunity and how you can have a positive impact!</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Based in our London office 5 days per week, with UK and European travel.</p></li><li><p>Strong experience with SSO, application integrations, security groups, and Entra ID management.</p></li><li><p>Proficient in Incident, Problem, and Request Management, including triage, prioritisation, root-cause analysis, and resolution.</p></li><li><p>Ability to identify error patterns, document solutions, and maintain knowledge bases.</p></li><li><p>Clear communication with colleagues regarding request and incident status. · Skilled in installing, configuring, and supporting workplace devices (laptops, mobiles, including Apple ecosystem: iPhone/iPad/Mac).</p></li><li><p>Regular monitoring of IT services for anomalies; escalate complex issues to 3rd-level teams as needed.</p></li></ul><p><strong>Why join the team?</strong></p><ul><li><p><strong>Broad skill development: </strong>You’ll wear multiple hats and build experience across a range of IT disciplines, giving you breadth, variety, and accelerated learning — rather than being limited to a single narrow role.</p></li><li><p><strong>Visible impact: </strong>Your work will be seen and felt. You’ll have a direct influence on team outcomes and play a meaningful role in supporting the company’s wider goals.</p></li><li><p><strong>Clear growth opportunities: </strong>With fewer layers and closer collaboration, there’s real scope to take on responsibility, stretch yourself, and progress your career.</p></li><li><p><strong>Agility, flexibility and innovation: </strong>Working in a smaller, high‑trust team means faster decision‑making, greater autonomy, and the freedom to test new ideas and ways of working.</p></li></ul><p><strong>What we're looking for:</strong></p><ul><li><p><span>2 years + experience of working in an IT support environment</span></p></li><li><p><span>Proven ability to manage, and influence both direct and indirect reports</span></p></li><li><p><span>Outstanding customer service skills · Experience of working with ITIL processes</span></p></li><li><p><span>Technical skills around the Microsoft Stack</span></p></li></ul><p><strong>Our Benefits:</strong></p><p>We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.</p><ul><li><p>🌴 Generous Paid Time