Global Service Manager
SwedenCompetitiveOn-site0 applicants
About this role
Introduction
Do you have a passion for innovation and want to lead the way in creating impactful solutions? Perfect! Revent International AB are now looking for an engaged and technically skilled International Service Manager to elevate our service operations and deliver an exceptional experience for our customers.
About the Position
As the International Service Manager, you will take a central role in developing and leading our service operations globally. This role involves extensive global travel, and you can expect to be on the road approximately half of the time. You will work closely with both customers and internal departments to ensure a high level of service and technical support.
Responsibilities
- As the International Service Manager, you will be responsible for leading and developing the company’s service organization on a global scale. You will ensure that our customers receive fast and efficient technical support and that our products are installed and maintained correctly. You will proactively work to improve processes, follow up on technical issues, and contribute to product development. This role requires both strategic thinking and operational work, where you will collaborate with internal teams, customers, and external service providers.
- Common tasks include:
- Leading and developing the international service department.
- Being responsible for technical customer support and systematic service management.
- Troubleshooting and analyzing customer complaints.
- Developing and updating technical documentation and manuals.
- Coordinating technical issues between the market, design, and development teams.
- Who We Are Looking For
- We are looking for someone with a strong technical background and experience in managing service operations internationally. You should have expertise in electrical, electronic, and mechanical systems, as well as gas and oil burners. Experience training both customers and colleagues, on-site and digitally, is essential. You sho