Senior Renewals Manager

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

As a Senior Renewals Manager you will be responsible for managing the entire renewal lifecycle for our customers, playing a critical role in driving retention, reducing churn, and maximizing net revenue retention (NRR) through seamless and strategic renewal processes. As one of our first dedicated Renewals Specialists, you will help define and establish best practices and processes for our renewal operations.

What you will be doing:

Own and manage the complete renewals process for Tines' customer portfolio, ensuring high retention rates and customer satisfaction

Proactively identify and engage with accounts approaching renewal, developing strategies to secure renewals and expand usage

Develop and execute advanced renewal strategies, including multi-year agreements, complex contract structuring, and negotiation of high-value renewals

Collaborate closely with Customer Success Managers and Account Executives to understand customer health and develop tailored renewal strategies

Track and analyze renewal metrics, providing regular forecasts and insights to leadership

Identify upsell and cross-sell opportunities within the existing customer base

Develop and implement standardized renewal processes and best practices

Negotiate renewal terms and conditions when appropriate

Maintain accurate customer data and renewal information in our CRM system

Build strong relationships with technical stakeholders and security teams at customer organizations

Stay informed about product updates and industry trends to effectively communicate value to customers

What you bring with you:

7+ years of experience in renewals, account management, or quota-carrying sales roles

Demonstrated success in achieving targets, managing customer relationships, and driving revenue retention or growth

Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS

Understanding of security operations, workflows, and challenges faced by security teams

Strong negotiation and communication skills, with the ability to articulate value to technical stakeholders

Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models

Experience using CRM systems (Salesforce preferred) and data analysis tools

Excellent organizational skills with the ability to manage multiple accounts simultaneously

Self-motivated with the ability to work independently and establish processes