Technical Support Manager
About this role
Join our team as a Technical Support Manager – BMS (Nordic & Baltic)
As a Technical Support Manager for BMS/HVAC/PME in the Nordic & Baltic region, you will lead and develop the technical support operations at Schneider Electric. You will manage a cross‑country team of Technical Support Agents across all four Nordic countries, ensuring high‑quality, customer‑focused technical support for Schneider Electric employees, partners, and distributors.
In this role, you will collaborate closely with cross‑functional teams and stakeholders to continuously improve support processes, strengthen training initiatives, and enhance customer experience. You will also be an active member of the Technical Support Management Team within the Nordic & Baltic Zone.
What will you be doing?
Lead and empower the team by providing clear direction, coaching, and ongoing support to ensure effective and sustainable technical services
Collaborate with other Nordic Support Managers and the Training Manager to ensure consistent knowledge‑sharing, learning, and high‑quality support delivery
Co‑create and implement improvement initiatives together with the management team, focusing on efficiency, employee well‑being, and customer satisfaction
Monitor team performance using clear, transparent metrics while supporting individual development through feedback and growth discussions
Work closely with internal and external stakeholders to understand customer needs and build strong, trust‑based relationships
Contribute to a positive, inclusive team culture and lead in line with Schneider Electric’s values
What are we looking for in our candidate?
A bachelor’s or master’s degree in a technical field such as Engineering or IT, or equivalent experience gained through professional work
Experience in people leadership, coordination, or mentoring is an advantage, but leadership potential and motivation to grow are equally valued
Strong communication and collaboration skills, with the ability to
Responsibilities
- Lead and empower the team by providing clear direction, coaching, and ongoing support to ensure effective and sustainable technical services
- Collaborate with other Nordic Support Managers and the Training Manager to ensure consistent knowledge‑sharing, learning, and high‑quality support delivery
- Co‑create and implement improvement initiatives together with the management team, focusing on efficiency, employee well‑being, and customer satisfaction
- Monitor team performance using clear, transparent metrics while supporting individual development through feedback and growth discussions
- Work closely with internal and external stakeholders to understand customer needs and build strong, trust‑based relationships
Requirements
- Contribute to a positive, inclusive team culture and lead in line with Schneider Electric’s values
- A bachelor’s or master’s degree in a technical field such as Engineering or IT, or equivalent experience gained through professional work
- Experience in people leadership, coordination, or mentoring is an advantage, but leadership potential and motivation to grow are equally valued
- Strong communication and collaboration skills, with the ability to