Director, Sales - Contact Pro

Job Description

About Sinch & Contact Pro

Sinch is a global leader in cloud communications for mobile customer engagement.

Our Contact Pro product is a flexible and robust omnichannel cloud contact center solution. It enables businesses to manage customer interactions across voice, email, chat, social media and more, all from a single platform. Designed to integrate with key business systems, Contact Pro helps companies improve agent productivity and deliver a better customer experience.

As our Contact Pro business unit continues to expand globally, we are looking for a key commercial leader to drive its next phase of growth.

About the role

We are seeking a dynamic and experienced Sales Director to lead the global Contact Pro sales specialist team: this is a critical leadership role responsible for shaping and executing the commercial strategy, driving significant business growth.

We expect the new leader to be a business builder who can deliver tangible results: you will take ownership of the team's strategy and development, refine its market approach, and be responsible for its overall success.

Key responsibilities: Lead GTM Strategy & Execution: Evolve and execute a multi-faceted Go-to-Market strategy to drive growth and expand our market share across EMEA and Americas

Drive Revenue Growth: Take full ownership of the Contact Pro sales targets. Develop and execute a plan to accelerate business growth and deliver results across all the KPIs (financials, pipeline, average deal size, close rate, etc.)

Develop Partner & Channel Opportunities: Identify, build and nurture a strong partner ecosystem. This includes fostering the current partners and creating relationships with selected key partners (e.g., Telcos, System Integrators, VARs) to develop new revenue streams and expand our reach.

Build and Lead a High-Performing Team: Lead, mentor, and grow the existing team of Sales Specialists, fostering a culture of ownership, accountability, and success in a fast-pace