Regional Product Support Manager Europe

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Do you want to drive technical support, customer relations and service development in an international environment? As a Regional Product Support Manager, you will play a key role in ensuring customer satisfaction, developing regional business and leading technical support for our lift trucks.

The role combines technical expertise, customer interaction and leadership, with a strong focus on building long-term relationships and driving growth.

This is a European role, and the position can be based anywhere in Europe. Living close to a major airport is an advantage due to frequent travel within the region.

Your main responsibilities

Technical support & customer relations

Oversee and provide technical support and guidance to distributors and customers across the region

Establish and maintain relationship with distributors, existing and new customers to enhance customer satisfaction.

Training & competence development

Plan and deliver regional training for customers and distributors, both theoretical and hands-on.

Ensure regional technical skills remain current with BU Lift Trucks’ latest product developments through ongoing training and support initiatives.

Quality & warranty

Oversee warranty handling across the region, ensuring proper interpretation and processing

Monitor and analyse customer satisfaction metrics, reporting findings to drive continuous improvement in product and service quality.

Contribute to quality improvement by collecting and communicating deficiencies and deviations, contributing to glob