Multilingual Service Desk Analyst (Finnish) to Philippines
HelsinkiCompetitive0 applicants
About this role
Position Description
Responsibilities
- Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
- Supports Service Request Management and Service Restoration Management Level
- Proficient in written and verbal communication in English and Finnish language
- Keen attention to detail
- Proficient computer and technical skills
- Solid analytical and problem solving skills
- Good process mapping ability
- Proactive, service minded and able to multi-task
- Good interpersonal skills (empathy, verbal dexterity, etc.)
- Bachelor's degree in any field
- Must be flexible with working schedule.
- Relocation package for international candidates (including flight and accommodation) on 1st month
- Processing of visa and work permit
Requirements
- Career development in a multinational company
- Modern working environment
- Cultural interaction
- Share Purchase Plan (SPP)
- Profit Participation Plan (PPP)
- Provident Fund
- Leave entitlements
- HMO coverage with acclaimed hospitals and clinics
- Extended HMO coverage
- Group life insurance
- Health and wellness programs
- Member Referral Program
- Special Meal Allo