Warranty Coordinator

An exciting opportunity has arisen in the Business Support department for a Warranty Coordinator. In this role, you will be part of the Global Customer Support Warranty Team and contribute to managing the commercial aspects of warranty across the business. You will handle warranty claims related to vessels' equipment during the warranty period and follow issues from initial report to resolution.

As part of a global organisation, you will communicate closely with product teams, project teams, and sister offices to deliver timely, solution-oriented responses and support customers' needs. As Warranty Coordinator, you play a key role in initiating actions that help reduce recurring warranty cases and improve overall product performance.

Responsibilites

Register and assess warranty claims, ensuring accurate documentation and timely follow-up.

Perform handover checks from the project end phase to the Warranty/GCS phase, ensuring a complete and high-quality transition.

Collaborate closely with the warranty team and sister offices to secure consistent processes and effective case handling.

Support Technical Advisers with preparation of shipments and service attendances.

Define and contribute to aligning and developing warranty processes between our two production sites to ensure harmonised workflows and improved efficiency.

Lead the implementation and usage of CRM, supporting colleagues and contributing to system improvements and process optimisation

We Think You Should Have

Good administrative and coordination skills, with attention to detail and systematic follow-up.

Comfortable with cross-functional communication in a global environment.

Interest in working with digital tools, including CRM and ERP systems (training will be provided).

Technical education, preferably within mechanics, automation, or similar - or strong practical mechanical understanding/interest.

Basic understanding of warranty handling or customer support processes is beneficial, but not required.

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