Desktop Engineer L1

Job Description: Technical Requirements: The candidate must have 6 to 8 years in Field Services / Onsite Support Services

PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects

Good technical knowledge of Windows operating system (Windows 10 and 11)

Knowledge on Microsoft Office 2016 (Office 365)

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Ability to perform remote troubleshooting and provide clear instructions

Experience in Handling Windows Imaging Project

Experience in software development, processes, and methods

Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.

Ability to coordinate and interact with various teams to arrive at a quick resolution.

Ability to organize workload for effective implementation.

Ability to interact effectively at all levels with sensitivity to cultural diversity

Ability to adapt new product support as the organization evolves.

Knowledge on SCCM and Intune administration

Knowledge on mass OS deployments

Experienced in maintaining multiple OS image and hardware models

Experience in Microsoft's OEM Pre-installation Kit (OPK) tools

Knowledge of PXE and DHCP functionality

Soft Skills: Strong interpersonal skills

Good documentation skills

Good working knowledge of MS OFFICE (Including MS Project and Visio)

Able to handle unforeseen situations

Excellent problem-solving and multitasking skills

High level of acceptance

Can drive value and its methodology

Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.

Experience working in an operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.

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