Order Management Analyst - Portuguese + Spanish Speaker
United Kingdom - Surrey FrimleyCompetitiveFull time0 applicants
About this role
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
Order Management Analyst - Portuguese and Spanish Speaker
Function:
Shared Service Centre - Customer Fulfillment
Responsibilities
- To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
- To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
- To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
- To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
- Experience you’ll bring:
- Fluent in English and Portuguese, written and verbal, with a minimum of conversational Spanish (preferred)
- Should be of graduate caliber
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
- Knowledge of Lean methodology & tools an advantage (desirable)
- Behaviours you’ll need:
- Ability to work under pressure and excellent attention to detail
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Good team player and must show flexibility/adaptability
- Mindset to seek continuous improvement
- Strong communication and influencing Skills