Senior Manager, Service Management Office (ServiceNow)
About this role
We are looking for an experienced and development-minded Manager, Service Management Office (SMO) to join our client company. In this role, you will play a key part in shaping how IT services are governed, integrated and improved across a multi-supplier environment. Your ability to collaborate smoothly across different stakeholders is equally important, as excellent communication skills are essential in this role. Read more about the specific roles below and apply today!
About the role
Lead the Service Management Office (SMO) and govern ITSM practices according to ITIL/ISO 20000
Coordinate SIAM practices to ensure seamless integration and clear accountability across all service providers
Own the KPI framework and drive data-driven service improvement and maturity roadmaps
Act as a trusted partner to lead change management, communication, and the adoption of ITSM best practices
We are looking for
Strong experience in leading IT service management, governance, SIAM environments
Strong experience in team leading either in matrix or direct
Deep hands-on knowledge of ServiceNow (must have), preferably including related certifications
Practical understanding of ITIL and/or ISO 20000 and their real-life application
Excellent communication skills and a structured, development-oriented mindset
Fluent English skills
Other information:
Start: As soon as possible
Employment period: Permanent contract with Academic Work