Senior Application Support Engineer (L2/L3) – Service Assurance / SIA Platforms, Infosys, Helsinki
About this role
Senior Application Support Engineer (L2/L3) - Service Assurance / SIA Platforms
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 59 countries to navigate their digital transformation. With over four decades of experience managing complex enterprise environments, we help organizations modernize their technology landscapes and accelerate digital innovation. Our approach combines deep industry expertise with cloud, data, and AI capabilities to deliver resilient, future - ready solutions.
Job Overview:
Our client Infosys is seeking an experienced Senior Application Support Engineer (L2/L3) to support and maintain Service Impact Analysis (SIA) platforms and related service assurance/monitoring systems. The role focuses on ensuring stable operations, resolving technical issues, and contributing to the ongoing performance and reliability of these platforms. This is a fixed-term (approx. 6 months) full-time hybrid position based in Helsinki, Finland, starting as soon as possible.
Responsibilities
- Responsible for L2/L3 application support, maintenance, and enhancement of the SIA platform and assurance/monitoring systems such as EXFO Nova Context and Pronto
- Troubleshoot issues and perform hands-on L2/L3 operations, RCA, and environment support
- Execute scripting and data querying using SPARQL
- Manage services and operational tasks on Red Hat Enterprise Linux (RHEL) 7/8/9
- Integrate monitoring platforms with ticketing and notification tools
- Participate in 24×7 operations and on-call support
- Maintain high customer orientation and quality awareness
- Qualifications and skills:
- 12+ years of experience in application support, service assurance platforms, or telecom monitoring environments
- Proficiency with SIA, EXFO Nova Context, Pronto and SPARQL
- Experience with RHEL 7/8/9
- Excellent verbal and written communication skills
- A high degree of initiative and flexibility
- Additional skills that are beneficial:
- Python o