Senior Application Support Engineer (L2/L3) - Monitoring & Observability Platforms , Infosys, Helsinki
About this role
Senior Application Support Engineer (L2/L3) - Monitoring & Observability Platforms
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 59 countries to navigate their digital transformation. With over four decades of experience managing complex enterprise environments, we help organizations modernize their technology landscapes and accelerate digital innovation. Our approach combines deep industry expertise with cloud, data, and AI capabilities to deliver resilient, future - ready solutions.
Job Overview:
Our client Infosys is seeking an experienced Senior Application Support Engineer (L2/L3) to support and enhance critical monitoring, observability, and backend environments. The role focuses on hands-on operational support, troubleshooting, platform integrations, and ensuring the reliability and continuity of key monitoring services. This is a fixed-term (approx. 6 months) full-time hybrid position based in Helsinki, Finland, starting as soon as possible.
Responsibilities
- Responsible for L2/L3 application support, development, and enhancement of monitoring, observability, and backend systems using IBM SevOne, Zabbix, Grafana, ElasticSearch, and backend components built in Java, Go, and PHP
- Integrate monitoring platforms with ticketing/notification tools
- Work comfortably in 24×7 operations and participate in on-call support
- Perform hands-on L2/L3 operations, troubleshooting, and RCA
- Maintain high customer orientation and quality awareness
- Qualifications and skills:
- 12+ years of experience in application support, monitoring/observability platforms, or backend systems
- Proficiency with IBM SevOne, Go (Golang), Grafana, Zabbix and PHP
- Excellent verbal and written communication skills
- A high degree of initiative and flexibility
- Additional skills that are beneficial:
- Shell or Python scripting
- Knowledge of SNMP, NetFlow, ICMP and general network protocols
- Experience with Prometheus or ELK stack
- Familiar