Application Support Engineer| OpenText NNMi| Stockholm
About this role
Role –Support Engineer-OpenText NNMi
Technology – OpenText NNMi, Shell/Python Scripting
Location – Sweden
Business Unit – ENGNE
Compensation – Competitive (including bonus)
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Requirements
- Experience with OpenText NNMi (topology discovery, fault/performance monitoring, correlation, RCA).
- Hands on with OpenText Network Automation (NA) for NCCM, compliance, rollback.
- Good understanding of SNMP and SSH for device monitoring/automation.
- Basic Linux/Windows administration.
- Ability to handle alerts, incidents, and NOC operations.
- Familiarity with ITIL/ITSM (Incident/Problem/Change).
- Ready for 24×7 operations with rotational shifts/on call.
- Scripting (Shell/Python) for automation and reporting.
- Hands on L2/L3 operations, troubleshooting, and RCA.
Nice to have
- Basic network knowledge (routing/switching, multi vendor devices).
- Scripting (Shell/Python) for automation and reporting.
- Experience with dashboard/log tools (ELK/Grafana/Splunk).
- Runbook/SOP creation and noise reduction in alerts.
- API based automation or integration with monitoring systems.
- Staff
- Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibi