About this role

About the Role

At SumUp, we're on a mission to bring merchants and consumers closer together and help local communities thrive. With SumUp Pay, we're building a rewarding banking experience that connects people to the small businesses they love while enabling free transactions for our merchants.

SumUp Pay helps consumers manage their money with ease and get more from everyday spending. It strengthens the connection between consumers and merchants, creating value for both and supporting the growth of local businesses.

This role is a high-impact, key position that will challenge you to work at a quick pace and tackle a wide variety of topics and opportunities on a global scale. You will use your strategic thinking and original mindset, as well as immense drive, to help strategise and innovate within the Consumer Tribe, which is responsible for building and growing SumUp Pay and closing the loop between consumers and merchants while collaborating with the rest of the organisation.

What you’ll do

Lead and line manage a team of five across product, design, and operations — setting goals, running regular 1:1s, and building a high-performance culture focused on customer outcomes

Own roadmap execution across SumUp Local and SumUp Pay, translating high-level strategy into clear, actionable product initiatives

Directly lead one product squad with hands-on product management responsibilities, while providing strategic direction to Senior Product Managers across both verticals

Champion the consumer mission in global product forums, leadership meetings, and company-wide events — securing visibility and resource allocation for the tribe

Monitor product metrics and KPIs, identify delivery bottlenecks, and report on product progress to senior leadership

You'll Be Great for This Position If

You have extensive experience leading multidisciplinary product teams in a scaling, global environment, with the maturity to balance hands-on delivery with strategic oversight

You have a strong track record of managing senior ICs and building high-performing teams through coaching, clear goal-setting, and structured performance frameworks

You bring deep knowledge of consumer product, ideally gained within a fintech or neobank context, with the ability to oversee multiple verticals simultaneously

You are comfortable navigating complex stakeholder ecosystems, competing for resources, and representing the product function at senior leadership level

You have excellent data skills and sharp business acumen, with the ability to turn metrics into product decisions that drive measurable impact

Why you should join SumUp

🌎 Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success

🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves

📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education

🏥 Health matters: private health insurance, including optical and dental

🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta

💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)

🛡 Peace of mind: life insurance from MetLife for 2× your salary

🌴 Break4me: 1-month sabbatical after 3 years of service

Responsibilities