About this role
Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department. · Review and support with day-to-day trucking operations. · Allocate workloads within team to ensure smooth operations during peak activity or staff absence. · Monitor workboards to ensure internal KPI’s are met e.g. timely data entry. · Build and maintain strong relationship with the customer. · Assist in retention calls and complete customer reviews. · Monitor monthly invoicing. · Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. · Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team. · Be continuously open and positive to implementing new system changes and enhancements with the team. · Oversee and ensure compliance with Expeditors Operational Process Standards. · Audit all service providers appointed by the customer.
Minimum 1 year related experience and/or training; or equivalent combination of education and experience. Understanding of ocean documentation process a plus. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills Good computer skills (Excel, Word) Fluent in English & Dutch (French, German and other languages a plus)
Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Training Requirements: • Meet company standards of 52 hours of training per year, including as needed management/leadership training. Education and Experience: A2 Secundary School