End User Services Architect
HelsinkiCompetitiveHybrid0 applicants
About this role
We are seeking an End User Services Architect to drive the design, development, and implementation of robust, scalable, and secure end-user services. In this role, you will shape our technology roadmap, champion best practices, and ensure our end-user environment is modern, reliable, and secure.
Responsibilities
- Develop and maintain the End User Services architecture, including technology selection and roadmaps, in cooperation with Service Managers and other architects.
- Serve as the subject matter expert for End User Services, guiding and supporting teams across IT.
- Track industry best practices and emerging technologies and incorporate them into our services.
- Participate in architectural governance and translate business requirements into technical solutions.
- Ensure solutions meet established security and compliance standards.
- Requirements B.Sc./M.Sc. in computer science or equivalent experience from a similar role.
- Several years of experience in End User Services and solid experience in IT Infrastructure Services.
- Strong knowledge of industry best practices and emerging technologies.
- Deep expertise in M365 services, Entra ID, AVD, AD, and device management.
- Strong understanding of cybersecurity and Zero Trust principles.
- Experience with ITIL processes and Service Desk is a plus.
- Excellent communication, collaboration, problem-solving, and analytical skills.
- Proactive, able to work independently and take initiative.
- Fluent English; other languages are an advantage.
- What we offer Ownership and autonomy.
- Modern technologies.
- Collaborative culture: a supportive, international environment focused on teamwork and continuous improvement.
- Competitive compensation and benefits.
- Hybrid work: 50% office / 50% home.
- Please Apply by 24.05.2026.
- For more information about the role, please contact Head of End User Services, Satu Nuutinen, via phone +358503442512, during calling times: 15th of May 10.00-11.00 OR 21st of May 10.00-11.00 EET
- For questio