Customer Service Executive

Job Description

Role

In the role of Customer Service Executive, we want you to contribute to ensuring the best possible service to our customers, in the most cost-effective way.

ResponsibilitiesOrder management from start to finish. Including but not limited to: registration, monitoring, and billing in SAP.

Search and provide answers to our customers, through various communication channels and in a timely manner, to questions and requests regarding various topics such as; orders, deliveries, prices, invoices, certificates, etc.

Make sure that customers are continuously updated about their orders, and in case of delays or other discrepancies to their confirmed order.

Make sure that Incoterms, payment terms, prices, etc. are correct and according to customer contracts on our sales orders in SAP.

Ensure that complaints are correctly registered if/when administrative support from the sales organization is requested.

Supporting Caldery's financial service center to reduce overdue payments.

Ensuring the accuracy of sales prices in SAP.

Request the lowest transportation costs on request and ensure that these are passed on to the customer.

Ensure that inventory transactions are recorded correctly, and support with inventories when requested.

Actively participate in various activities and workshops linked to continuous improvement within the framework of customer service.

Administration linked to shipping customer orders.

Other tasks may be included depending on the local organization/needs.

Streamlining the procurement processes within entity Calderys Finland by ensuring that no payment will be done without a valid purchase order (PO).

Mandatory task to create POs & follow P2P process for all external spend.

Requirements2-5 years of previous experience from a similar administrative role.

Good IT and computer skills, as well as good knowledge of the Office package. Outlook and Excel in particular.

Previously worked in the ERP system SAP. Preferably linked