Customer Engineer EMEA
About this role
Why work at NebiusNebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we workHeadquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
Responsibilities
- We are looking for a Customer Engineer to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.
- You're welcome to work remotely from Europe.
- Your responsibilities will include:Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues.
- Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
- Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
- Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
- Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.
- We expect you to have:Experience: 5+ years in roles like Solutions Architect, Technical Ac