Scrum Master DD&IT US&I AMERICAS

About this role

Responsibilities

• Agile / Scrum Master Accountabilities (Primary Focus)
• Accountable for
• one to two Scrum teams of medium to high complexity
• (typically
• USD 3M+
• in Agile team accountability).
• Act as a
• servant leader and coach
• , ensuring teams live Agile values and principles while continuously improving ways of working.
• Establish and maintain a
• high‑trust, high‑performance environment
• enabling team effectiveness and self‑organization.
• Facilitate all Agile ceremonies
• (Sprint Planning, Daily Stand‑ups, Reviews, Retrospectives).
• Remove impediments, protect the team from external disruption, and
• support effective conflict resolution
• .
• Partner closely with
• Product Owners
• to support backlog refinement, prioritization, and flow of work.
• Foster an Agile mindset across teams and stakeholders, promoting transparency, collaboration, and continuous improvement.
• Track and communicate Agile delivery metrics (velocity, cycle time, burn‑down/burn‑up, quality).
• Project Management / Waterfall Accountabilities (Required Capability)
• Manage end‑to‑end delivery of internal and outsourced IT projects
• , from initiation through transition to operations, when Waterfall or hybrid governance is required.
• Establish and operate
• project governance
• , including steering committees, risk and issue management, and decision forums.
• Own
• project planning, execution, monitoring, and control
• , ensuring delivery on time, within budget, and to agreed scope and quality.
• Lead
• cut‑over, change management, and end‑user adoption activities
• associated with releases.
• Drive
• stakeholder communications
• , acting as the primary escalation point for project‑related issues.
• Maintain transparent and accurate
• project reporting
• , including status, risks, dependencies, and financials.
• Ensure adherence to
• Security, Risk, and Compliance
• policies and procedures.
• Collaborate effectively with IT functions, business partners, and strategic suppliers in a
• global, matrixed organization
• .
• Support regional deployment activities for large enterprise programs from planning through change and stabilization.

Requirements

• Education & Certifications
• Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent experience.
• Agile / Scrum certification required
• (CSM, PSM, SAFe, or equivalent).
• PMP or equivalent Project Management certification
• strongly preferred.
• Coaching or Continuous Improvement certifications are a plus.
• Experience & Skills
• 5–10 years of IT project delivery experience
• in large, global, and complex environments.
• Proven hands‑on experience as a Scrum Master
• , coaching Agile teams to high performance.
• Strong experience delivering Waterfall or hybrid projects
• , including governance, budgeting, risk, and change management.
• Experience working with
• global and regional stakeholders
• , preferably in Commercial, Digital, or Enterprise IT domains.
• Knowledge of
• Pharma / Life Sciences
• industry is a strong plus.
• Solid understanding of the
• software development lifecycle
• .
• Demonstrated ability to manage ambiguity, influence without authority, and drive outcomes under pressure.
• Hands‑on experience leading
• Change Management workstreams
• .
• Excellent stakeholder management, facilitation, and communication skills across geographically dispersed teams.
• Establish and maintain a
• high‑trust, high‑performance environment
• enabling team effectiveness and self‑organization.
• Remove impediments, protect the team from external disruption, and
• support effective conflict resolution
• .
• Technical & Tooling Skills
• Agile and Project Management tools:
• Jira, Microsoft Project, ServiceNow
• Microsoft Office:
• Excel, PowerPoint, Word
• Desirable exposure to:
• Salesforce (Marketing Cloud, Health Cloud, Sales Cloud), Veeva CRM, Drupal or other CMS platforms
• Desirable Requirements
• Experience working in pharmaceutical or life sciences environments
• Familiarity with Agile and project management tools such as Jira, Microsoft Project, and ServiceNow
• SaFe scrum master certification
• Commitment to Diversity and Inclusion
• Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.