ID Theft Claims Processor
About this role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
This position is multi-faceted and requires a high level of accuracy, attention to detail, the ability to retain knowledge and learn new forms of claim processing to assist other areas as necessary.
Typical daily responsibilities may involve analytical research, validations, general transaction processing, and sending customer communications, and collaborating with other bankers during the investigative process. This role does not include call center work or direct customer contact.
Responsibilities
- Case management, investigation, and resolution of customer identified claims involving unauthorized, disputed, or erroneous account activity related to demand deposit accounts (DDA)
- Resolving transaction fraud or dispute claims
- governed by the Electronic Funds Transfer Act (Reg-E), or unauthorized accounts (ID Theft) governed by the Fair Credit Reporting Act (Reg-V) and Truth in Lending Act (Reg-Z).
- Ensuring compliance with various regulations and company polices, while ensuring a reasonable four walls investigation that supports claim outcomes.
- Basic Qualifications
- High school diploma (or equivalent) required; associate’s degree or higher level of education is preferred.
- At least three years of relevant experience in fraud prevention, claims, investigations, collections, or related fields.
- Working experience with banking products, services, processes, and applicable regulations.
- Preferred Skills/Experience
- Strong technical skills; proficient in commonly used technology such as MS Office; experience using case management, transaction processing, and/or risk management platforms.
- Consistent high-quality performance.
- Able to manage deadlines and deliverables effectively.
- Works well in teams, communicates complex information clearly, learns quickly with minimal supervision.
- Excellent verbal and written communication.
- Location expectations
- This role requires working from a U.S. Bank location three (3) or more days per week.