Operations Specialist - VIE - Barcelona
About this role
<p><span>Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform.</span></p><p><span>We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market.</span></p><p><span>With over 900 employees, we are strengthening our position as a European market leader. </span></p><p><span>We don’t just "manage" operations; we build the engine. As a core member of the FR Ops team, you are the pilot of a specific business line. Your goal is simple: <strong>optimize, innovate, and scale.</strong> You’ll sit at the intersection of Sales, Product, and Data to turn complex problems into streamlined, high-performing systems.</span></p><p><span>Your mission: <strong>distill a vision for operations</strong> that aligns with the company’s business plan, and <strong>develop a resilient system</strong> performing at its maximal potential. </span></p><p><span>If you flourish in an environment where <strong>collaboration, ownership, and continuous improvement</strong> are at the forefront, you’ll fit right in here.</span></p><h3><strong>Your futures missions :</strong></h3><p><span><strong>Your Key Responsibilities</strong></span></p><ul><li><p><span><strong>Full Ownership: </strong>You own the P&L and KPIs for your business line. From driving sales growth to boosting CSAT, the buck starts and ends with you.</span></p></li><li><p><span><strong>Deep Dive Analysis</strong>: Use SQL and Google Sheets to dissect performance, identify bottlenecks, and deploy action plans.</span></p></li><li><p><span><strong>Cross-Functional Leadership</strong>: You are the glue. You’ll coordinate with Product, Marketing, and Sales to ensure everyone is aligned with the FR business plan.</span></p></li><li><p><span><strong>Innovate and Iterate</strong>: Proactively seek improvements, test new ideas, and share learnings to help the team evolve.</span></p></li><li><p><span><strong>Mentor and Learn</strong>: Provide constructive feedback to peers, embrace growth opportunities, and encourage a culture of continuous development.</span></p></li></ul><p><span><strong>Your manager </strong></span></p><p><span><strong>You’ll work under the guidance</strong> of the B2B2C Operations Lead, Quentin, and the FR Head of Operations, Jacques, who will <strong>provide oversight</strong> and <strong>support</strong> as you drive meaningful outcomes in your role.</span></p><p><br></p><h4><strong>About you :</strong></h4><ul><li><p><span><strong>1 year of experience in operations, project management, consulting, or a related field, </strong>where you've developed strong problem-solving skills and the ability to drive impact<strong>.</strong></span></p></li><li><p><span><strong>Analytical </strong>: You leverage data to <strong>monitor performance, assess priorities</strong>, and weigh pros and cons of potential projects.</span></p></li><li><p><span><strong>Growth & Resilience: </strong>You see challenges as opportunities, bounce back from setbacks stronger, and embrace continuous learning.</span></p></li><li><p><span><strong>Action-Oriented</strong>: You transform ideas into tangible outcomes and consistently meet (or beat) deadlines.</span></p></li></ul><ul><li><p><span><strong>Team Player:</strong> You thrive in a collaborative environment, value diverse perspectives, and contribute positively to team dynamics.</span></p></li></ul><ul><li><p><span><strong>Language:</strong> Fluent in <strong>English</strong> (our internal language) and <strong>French</strong> (for the local market).</span><br></p></li></ul><h4><strong>What We Offer :</strong></h4><p><strong>Evolving in an international and inclusive env