Growth Strategy Operations Manager, Uber Direct - Finland
About this role
About the Role
Alongside Uber Eats, we are launching Uber Direct in Finland. Uber Direct is our white-label delivery service that enables merchants to offer fast, same-day delivery from their own websites, apps, or stores - with no need for customers to use the Uber app.
You will own the initial GTM commercial strategy (pipeline creation and sales) for the market. As we launch our first merchants, you will then transition to also focus on scaling our merchants' operations and driving long-term commercial health of our partnerships. You will be the vital link that translates high-level digital strategy into scalable, on-the-ground delivery operations.
Success here requires intrinsic drive to solve tough problems and the ability to influence and align stakeholders with competing priorities. You must stay steady under pressure, using data to navigate ambiguity and drive results for your partners. You will build deep expertise in the local delivery ecosystem and help define the standard for how the Finish market experiences on-demand last mile delivery.
Responsibilities
- As a Growth Strategy Manager, you will be responsible for:
- Sales: Closing the best partnerships with the right merchants, at the right commercials, with a strong cross-functional commercial team. You will work alongside our Restaurant and Retail teams to identify the right GTM approach (pipeline and commercial strategy) and win our first accounts to go live.
- Account Management: Driving growth, operational excellence and financial sustainability with our live merchant partners. Ensuring the end-to-end experience for our merchants is easy, and operations flow with high levels of reliability. Work closely with our scaled Operations team to escalate, resolve and improve when our experience is not at the desired level.
- Financial and operational efficiency: You will build long-term relationships with your key accounts and be the main point of contact across the org, from Store Manager to HQ, focusing on