Order Management Senior Specialist - Spanish Speaking (Afternoon hours) CASTROL

Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Budapest Team and advance your career as an

Order Management Senior Specialist - Spanish Speaking (Afternoon hours)

In this role You will:

Be the centre of expertise for ERP systems (SAP, Salesforce, ISP, JDE, Manta), process and components of various Satellite systems through the process of analysis, investigation and coaching

Be the first point of escalation for the customers and internal collaborators

Assist in motivation and development of the team, represent order management in Service Review Forums

Support the management decision to deliver strategy by preparing regular and ad-hoc reports and analysis

Manage the complex relationship between supplier, customer and sales manager

Complete day-to-day customer service related operational tasks, receiving enquiries and orders from customers ensuring all necessary information is collected and promptly acknowledged

Proactively provide guidance to the customer on the most appropriate ports from which to get their supplies, challenging out of offer orders

Take timely corrective action to deal with unforeseen circumstances and if vital advise customer on alternate port options and seek technical advice if appropriate before recommending alternate product

Provide regular feedback on technical and commercial issues raised by customers to the account manager and other CS staff

Handle technical enquiries and resolve technical complaints received within competency and ensure that significant problems and complaints are flagged to the Regional Technical Team

Record and monitor all complaints received from customers, drive investigation and keep up to date administration of lost orders /enquiries

What You will need to be successful:

High level of proficiency in English language

Extensive working experience in order management, inside sales, customer service, or similar in a Global Shared Services environment

Outstanding communication skills both oral and written as well as sensitivity in cultural differences. Understanding of customers’ needs & requirements.

Ability to work in a highly dynamic and fast-moving environment

Ability to multi-tasks, evaluate impact in order to prioritize the criticality/urgency

Experience and ability establishing and maintaining strong relationship with stakeholders and customers

Proficiency in reporting and understanding of Order-to-Cash (O2C) process, experience in SAP and MS Office

Willingness to work between 15:30-0:00

At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, wide range of cafeteria elements

Life & health insurance, medical care package

Flexible working schedule: home office up to 3 days / week, based on team agreement

Opportunity to build up long term career path and develop your skills with wide range of learning options

Family friendly workplace e.g.: Extended parental leave, Mother-baby room

Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program

Possibility to join our social communities and networks

Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Travel Requirement

Some travel may be required with this role, this is negotiable