Inbound Sales Team Lead
About this role
Inbound Sales Team Lead
đ Milano | On-site
đŁ Italian & English required
At SumUp, we help small businesses win â and we do it with simple, powerful tech used by 4M+ merchants worldwide.
Weâre continuing to scale our Italian Sales hub in Milan, and weâre looking for an Inbound Sales Team Lead to drive performance, develop talent, and play a key role in building a high-performing sales organisation.
This role is for someone who thrives in fast-paced environments, enjoys real ownership, and is motivated by both people development and business impact.
đ What Youâll Do
Lead, coach, and scale a team of Inbound Sales Representatives working with warm, high-intent leads
Be hands-on in day-to-day operations: calls, deal strategy, objection handling, and performance coaching
Drive hiring and onboarding efforts, ensuring new joiners ramp quickly and effectively
Build and continuously improve training programs that are practical, engaging, and impactful
Use data to monitor performance, identify gaps, and implement solutions to raise the bar
Partner with leadership on team structure, capacity planning, and scaling strategy
Foster a strong team culture built on accountability, ownership, and continuous feedback
Youâll be close to the action â on the floor, with the team, solving problems and driving improvements every week.
đ§ Who This Is For
You might be a great fit if you:
Have experience managing sales teams, ideally in high-growth or performance-driven environments
Have been involved in hiring, onboarding, and scaling teams, not just maintaining them
Bring a proactive, solution-oriented mindset â you donât just highlight problems, you actively work to solve them
Are comfortable balancing performance delivery with people development
Have strong experience working with KPIs, dashboards, and sales metrics, using data to inform decisions
Communicate clearly, lead with credibility, and know how to influence without micromanaging
Speak Italian and English fluently
Experience in fintech, SaaS, or payments is a strong plus, but not essential.
Why you should join SumUp
đ Opportunity to work with a truly global, multicultural team from our inspiring Milan location. This involves an office-first setup
đ Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
đ Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
đ A dedicated annual L&D budget of âŹ2000 for your individual development, which you can use to attend conferences and/or advancing your career through further education
đ Generous time off: enjoy 22 days of annual paid leave, 32 hours of Ex Festivita (Personal Hours), plus public holidays and special leave days
đŒ Financial security: corporate pension contributions that support your long-term future
â€ïž Well-being support: access our mental health Employee Assistance Programme for guidance and care when you need it
đŽ Break4me: 1-month sabbatical after 3 years of service
đ Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Responsibilities
- Lead, coach, and scale a team of Inbound Sales Representatives working with warm, high-intent leads
- Be hands-on in day-to-day operations: calls, deal strategy, objection handling, and performance coaching
- Drive hiring and onboarding efforts, ensuring new joiners ramp quickly and effectively
- Build and continuously improve training programs that are practical, engaging, and impactful
- Use data to monitor performance, identify gaps, and implement solutions to raise the bar
- Partner with leadership on team structure, capacity planning, and scaling strategy
- Foster a strong team culture built on accountability, ownership, and continuous feedback
Requirements
- Have experience managing sales teams, ideally in high-growth or performance-driven environments
- Have been involved in hiring, onboarding, and scaling teams, not just maintaining them
- Bring a proactive, solution-oriented mindset â you donât just highlight problems, you actively work to solve them
- Are comfortable balancing performance delivery with people development
- Have strong experience working with KPIs, dashboards, and sales metrics, using data to inform decisions
- Communicate clearly, lead with credibility, and know how to influence without micromanaging
- Speak Italian and English fluently
About SumUp
We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founderâs mentality and a 'team-firstâ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you donât tick every box, itâs ok too because it means you have room to learn and develop your career at SumUp.