VP, Product Line Field Service
About this role
Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Position Summary
The Vice President, Product Line Field Service is a senior leadership role responsible for scaling, transforming, and future-proofing the global Field Service business. This role drives growth, profitability, and competitive differentiation by shaping a modern, digitally enabled Field Service offering that delivers measurable customer value across the full asset lifecycle.
The VP, Product Line Field Service owns the end-to-end Field Service processes and product portfolio, from service concept and development through commercialization, lifecycle management, and continuous renewal. Working in close partnership with regional service organizations and Group Technology functions, the role ensures that Field Service offerings are globally scalable, data-driven, and executable, combining global consistency with strong regional ownership.
Primary responsibility of this role is leading service transformation by advancing the service business model and product portfolio, integrating serviceability within Konecranes products, and promoting the uptake of digital, data-driven, and AI-enabled processes and services. These initiatives aim to enhance customer uptime, improve technician efficiency, and maximize lifecycle value.
Responsibilities
- Lead the global Field Service product line and transformation, owning the end-to-end service processes and product portfolio from concept and launch through lifecycle management and renewal
- Drive growth and margin expansion through differentiated service offerings, i