Customer Success Operations Specialist (AI and Automations)

📍 Location: Hybrid. Office in Pasila, Helsinki.

At TalentAdore, we’re not just building software — we’re transforming how organisations connect with people. Our platform handles over 1.5 million job applications annually, and everything we do aims to bring the human touch back to recruitment. Good technology frees people to focus on what really matters: meaningful conversations and authentic connections.

We’re now looking for a Customer Success Operations Specialist (AI & Automations) to help us scale our Customer Success function by automating the customer lifecycle and reducing manual work across the team. Whether you’re passionate about tech operations, love solving real problems, or simply want your work to have purpose, keep reading.

💌 Curious how it all began? Read our founding story here >>>

✨ Role highlights

Build our AI-powered CS operational hub – Design and implement smart automations for onboarding, expansion, and churn prevention to guide customers through their key lifecycle stages seamlessly.

A rare career springboard – Get the unique opportunity to dedicate up to 80% of your time to AI, Ops, and Automations, pivoting strongly into Tech Ops.

Drive operational efficiency – Work closely with our Customer Success team to roll out workflows that reduce manual inbox requests and make everyone's work easier.

Hybrid work model – Enjoy flexibility with office days at our brand-new Pasila, Helsinki office.

💼 What you’ll be doing

This isn’t about just managing accounts. It’s about making a real difference by eliminating repetitive tasks and building systems that scale. You will:

Build and iterate automations – Set up self-service onboarding, renewal workflows, and AI routing without waiting for permission. You will test, iterate, and bring finished solutions to the team.

Manage a high-volume portfolio – Handle a portfolio of up to 150 small-to-medium business (SMB) accounts. You will use these stable, mature accounts as the baseline to identify lifecycle b