Trip Support Specialist III
GENEVA, SWITZERLAND (Remote)CompetitiveFull time0 applicants
About this role
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Trip Support Specialist III
Responsibilities
- Operational Support
- Coordinate daily trip operations including:
- Ground handling, permits, slots, flight following, hotel and transportation arrangements
- Customs support: CANPASS submissions, Border Overflight Exemptions, and other customs services
- Build and maintain trip details in the
- Falcon system
- Prepare and enter
- Trip Cost Estimates
- Assist with fuel quotes and arrangements after business hours
- Ensure quality assurance for all assigned trips
- Participate in the operations communications rotation, responding to:
- Phone calls
- Emails
- Faxes
- SITA/AFTN messages
- Maintain strong knowledge of all Trip Support products and effectively communicate them to customers
- Customer Relationship Management
- Serve as the primary point of contact and Account Executive for assigned Trip Support accounts
- Build, strengthen, and maintain customer relationships
- Deliver timely, accurate communication and high‑quality service
- Provide expert-level trip operations support and consultation
- Additional Responsibilities
- Provide backup support for
- Flight Planners
- and/or
- Meteorologists
- (if qualified)
- Support additional operational services as needed
- Monitor communication after hours and weekends during storefront operations
- Collaborate with colleagues to support shared goals
- Perform other duties as assigned by the Sr. Director, Global Operations
- Work hours based on operational needs, including nights, weekends, and holidays (24/7 environment)
- Required Knowledge & Skills
- Confidence, diplomacy, and professionalism in customer interactions
- Strong problem‑solving skills and ability to resolve sensitive issues
- Ability to perform calmly and effectively under pressure
- Strong cross‑department collaboration and communication skills
- Advanced proficiency in
- Microsoft Office
- applications
- Ability to work independently with minimal supervision
- Willingness to work across rotating shifts, including nights, weekends, and holidays
- Education & Experience
- Bachelor’s degree
- highly preferred (or equivalent aviation experience)
- 5–10 years of experience
- in the aviation industry preferred
- Proven customer service and account management success
- High attention to detail and operational accuracy
- Strong understanding of aviation operational processes, systems, and trip support service
- #WFS