Business Analyst – Automation, Analytics & AI

About this role

Responsibilities

• Intake & analysis support
• o   Assist in compiling business cases, gathering requirements, mapping processes, and documenting user stories and acceptance criteria.
• Solution build & testing
• o   Build and maintain country dashboards and basic automations under supervision using approved platforms including test scripts, UAT coordination, documentation of outcomes; support validation and release documentation.
• Reporting & metrics
• o   Produce routine operational reports and Key Performance Indicators (KPI) dashboards; maintain data definitions and refresh cadence.
• Compliance & change support
• o   Ensure adherence to ICH GCP, Company policies, and local regulations in documentation and solution usage.
• Collaboration
• Collaborate with country, regional and headquarters teams, such as, Sr BA, AA & AI Lead, and Global Clinical Data Integration (GCDI)/Information Technology (IT) partners; share learnings and templates with peers.
• Required Education and Experience:
• Bachelor’s degree in a life science discipline, business analytics, computing science, engineering, or related field, with 2 years of hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks), or
• An associate degree or equivalent post‑secondary qualification in a life science discipline, business analytics, computing science, engineering, or related field, combined with a minimum of 4 years of relevant hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks)
• Preferred Experience:
• Exposure to clinical research operations or adjacent functions.
• Experience with Business Intelligence (BI) tools (e.g., Power BI/Tableau) and basic data wrangling (Excel/PowerQuery/DAX; introductory Structured Query Language (SQL)).
• Required Knowledge, Skills and Abilities:
• Business analysis skills: Ability to gather and document requirements, translate business needs into data or solution specifications, and support testing and validation activities.
• Data literacy: ability to analyze datasets, build reports, and visualize metrics; attention to data quality.
• Technical aptitude: hands-on with Excel and at least one BI tool; foundational understanding of automation platforms and AI-assisted tools, with willingness to learn approved platforms.
• Required Skills:
• Automation Framework Design, Business Analysis, Business Intelligence (BI), Clinical IT, Clinical Research, Good Clinical Data Management Practice (GCDMP), Operational Acceptance Testing (OAT), Process Improvements, User Acceptance Testing (UAT), User Feedback
• Preferred Skills:
• Current Employees apply
• HERE
• Current Contingent Workers apply
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• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Employee Status:
• Regular