CX Specialist (Dutch & English speaker)

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.

💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.

📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market.

⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.

We’re looking for an exceptional bilingual Customer Experience Specialist (Dutch & English) to join our Global superstar team at Too Good To Go.

This role is fully remote within Portugal

Your mission:

Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

The role will include responsibilities such as:

Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone

Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)

Handle priority situations with high care, as well as contact users and stores proactively when necessary

Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go

Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour

Understand and communicate our customers' needs and motivations to our internal teams locally and globally

Communicate in Dutch or English, and when necessary utilise translation tools for additional languages.

We are looking for:

Experience in Customer Service or Account Management

Full written and verbal proficiency in Dutch and English to communicate with users and partners.

A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.

Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.

A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.

Detail-oriented individuals who are able to stay focused through repetitive tasks.

Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.

Our values

We win together: Food waste is a big beast to fight. We believe in a #oneteam.

We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.

We keep it simple: Our ambitions are bold but our solutions are simple.

We build a legacy: We’re proud of the change we’re driving.

We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.

What we have to offer

A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.

Working alongside an international community of users, partners and 1,350+ colleagues across 21 countries that are on the same important mission.

Personal and professional development opportunities in a fast-paced scale-up environment.

An inclusive company culture where you can bring your authentic self to work

A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.