Solutions Engineer

About this role

Responsibilities

• Primary Observability Lead: Serve as the subject matter expert for AppDynamics, leading technical discovery, design, and demonstrations for complex application environments.
• Strategic Expansion: Proactively develop proficiency in the Splunk Observability portfolio (Infrastructure Monitoring, Log Observer, RUM, and APM). Providing the capability to position the right solution based on the customer’s specific needs.
• Unified Observability Narrative: Articulate the value of the observability strategy, helping customers understand how to leverage the platforms for end-to-end visibility.
• Technical Sales Leadership: Lead technical engagements from proof-of-concept (POC) to production, ensuring that customer business requirements are met through effective platform configuration and integration.
• Continuous Learning: Maintain a rigorous self-development plan to stay updated on the rapidly evolving observability market, including OpenTelemetry standards and cloud-native monitoring trends.
• Cross-Functional Advocacy: Collaborate with internal product teams to provide feedback on both AppDynamics and Splunk product roadmaps based on real-world customer deployments.
• Technical Competencies:
• AppDynamics: Expert knowledge in APM, Business iQ, and monitoring distributed application architectures (Java, .NET, Node.js, etc.).
• Splunk Observability (Growth Area): A strong desire and capacity to master Splunk’s observability suite, including Infrastructure Monitoring, Log Observer, and Real User Monitoring (RUM).
• Observability Principles: Deep understanding of telemetry data, distributed tracing, service maps, and how to correlate technical performance with business outcomes.
• Cloud-Native Environments: Experience with Kubernetes, microservices, and multi-cloud environments (AWS, Azure, GCP).
• Minimum Qualifications:
• Bachelors + 5 years of related experience, or
• Masters + 3 years of related experience, or
• PhD + 0 years of related experience.
• Preferred Qualifications:
• Experience in a pre-sales or technical consulting role, ideally focused on APM or Observability.
• Current certification in AppDynamics (Associate/Professional/Implementation) or real-world experience using the solutions.
• Strong understanding of SRE (Site Reliability Engineering) practices and DevOps workflows.
• THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN AUSTRIA, BELGIUM, FRANCE, GERMANY & NETHERLANDS
• Why Cisco?
• At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.