IT Operations Specialist
About this role
The opportunity
This role is crucial for keeping the company's technological infrastructure running smoothly. You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need. This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees). Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security. You'll be a problem-solver, keeping everyone productive with seamless technology. Your work ensures smooth operations and helps the team achieve their goals. In essence, becoming an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems – all while working as part of a supportive team!
What you'll be doing
Provide technical support for both macOS and Windows computers.
Work according to SLA’s and company IT policies.
Manage your own ticket queue in our ticketing system.
Maintain and update our knowledge base and internal IT resources.
Deliver excellent customer support to employees worldwide.
Requirements
- Strong problem-solving skills with technical issues and ability to learn new technologies.
- Hands-on experience with storage management.
- Familiarity with ITIL practices (certification is a plus).
- Ability to work with and manage IT ticketing systems.
- Proficiency in both oral and written communication
- Experience working with both macOS and Windows environments.
- You might also have
- Experience supporting meeting rooms and Zoom conference rooms.
- Advanced knowledge of ticketing systems and workflows.
- Additional IT certifications (e.g., Microsoft, Apple, Cisco).
- Additional information
- Relocation support is not available for this position
- Work visa/immigration sponsorship is not available for this position