Medallia Consultant Customer Experience & CRM - 17259
About this role
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are looking for a Medallia Platform Expert
What You Will Work On
Manage and maintain the Medallia platform for customer feedback and surveys
Optimize platform performance and ensure high availability
Develop and implement new features and enhancements
Analyze customer feedback data to improve insights and reporting
Collaborate with CRM and Customer Experience teams
Support continuous improvement of customer feedback processes
Ensure best practices in platform usage and configuration
What You Bring / Required Qualifications
Minimum 5 years of relevant experience
Hands-on experience working with the Medallia platform
Medallia Admin Certification (mandatory)
Medallia Product Certification (mandatory)
Strong understanding of customer experience and CRM systems
Experience managing and enhancing feedback platforms
Ability to analyze and translate customer data into insights