Cybersecurity Communication Specialist

Job Description

We are a high-performing global team that helps our colleagues stay informed, prepared, and aligned through clear, timely cybersecurity communications. We support infrastructure security product initiatives by translating technical updates into actionable guidance for employees and stakeholders. We take a customer-centric approach and strive to deliver the best user experience possible. Teamwork is important, and you’ll collaborate with colleagues cross-geographically on a daily basis.

We are looking for an enthusiastic and motivated team member who is a self-starter, learns quickly, and shows a keen interest in cybersecurity, technology, and user experience.

In this role, you will create, manage, and execute cybersecurity communication plans with a focus on infrastructure security product initiatives. You will partner with cybersecurity, infrastructure, and risk product teams and stakeholders to deliver end-user and stakeholder communications, awareness campaigns, and change communications that support secure behaviors and adoption of security controls.

The ideal candidate should possess proficient writing and organizational skills, comfort working with technical subject-matter experts, and the ability to collaborate across multiple teams to deliver accurate, audience-appropriate cybersecurity communications.

What you will be responsible for

Partner with infrastructure security product teams and cybersecurity stakeholders to understand audiences, communication needs, and required user actions; translate technical concepts into clear, actionable messaging

Support infrastructure security product initiatives (e.g., endpoint hardening, privileged access changes, Zero Trust tooling rollouts) with communication and change management deliverables, including communication plans, stakeholder mapping, and readiness materials

Develop and deliver global communications for cybersecurity and infrastructure product changes, coordinating timing, channels, and approvals to ensure consistent messaging

Create infrastructure security product awareness and enablement content (e.g., intranet posts, emails, FAQs, job aids, quick reference guides) that reinforces secure behaviors and improves user experience

Work independently in a fast-paced environment, managing multiple requests and deadlines while maintaining high quality, attention to detail, and appropriate handling of sensitive information

How we see the ideal candidate

BA/BS degree or equivalent experience in communications, technical writing, cybersecurity communications, or a related field

Fluency in English reading/writing/speaking

Satisfactory presentation skills and ability to communicate cybersecurity and infrastructure security topics to both technical and non-technical audiences in a clear, concise manner

Proficiency in creating written, customer-focused communications; strong editing and proofreading skills with attention to accuracy and tone

Strong collaboration skills and experience working with subject-matter experts (cybersecurity, infrastructure, risk, compliance) and business stakeholders

Demonstrated flexibility and the ability to manage multiple, concurrent deliverables and deadlines with minimal supervision

Creative and innovative thinking, proactive approach, sound organizational skills

Experience supporting cybersecurity programs (e.g., security awareness, identity and access management, vulnerability management, infrastructure hardening) is a plus

Good working knowledge of the Microsoft 365 suite (especially Teams, SharePoint, PowerPoint) is a plus

Experience with change management practices and security change communications is a plus

Required Skills

Change Management, Communications Planning, Content Editing, Copywriting, Customer Experience Management, Cybersecurity Awareness, Cybersecurity Communications, Information Security, Infrastructure Security, Stakeholder Management, Technical Writing, Project Coordination, Microsoft 365 (Teams/SharePoint/PowerPoint), Global Team Collaboration